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Home |Personal Banking |Loans & Mortgages|FAQs
Loan & Mortgage FAQs

Why did I receive my account statement sooner than usual?
Due to new Federal law Regulations, account statements are required to be mailed 21 or more days in advance of the payment due date. As a result, this shortened the August billing cycle period to 23 days ending on the 23rd of August. The statement for the payment due September 15th was mailed on August 24th.

Why is the Total Minimum Payment Amount due for September 15th lower than usual?
The payment due September 15th includes interest billed for the period beginning August 1st and up to and including August 23rd. The shortened billing cycle period for August is due to the new Federal law Regulations. For all future months, the billed interest amount will be calculated using the number of days within the billing cycle, which will be 28 to 31 days depending on the month. For example; the payment due October 15th will be based on the interest calculated from and including August 24th and up to and including September 22nd (or 30 days).

Why does my statement show that my account is past due?
The total minimum amount due on August 15th was not posted to your account on or before August 23rd (the billing cycle end date).

If my payment is not posted by the billing cycle end date, will my account be assessed a late charge?
The payment due date and grace period has not changed. If the total minimum payment is posted within the grace period your account will not be assessed a late charge.

Will my payment due date change?
No. The payment due date will continue to be the 15th of each month.

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